https://workcompcollege.com/sowc-podcast-video/?utm_source=rss&utm_medium=rss&utm_campaign=sowc-podcast-video Training in Whole Person Recovery Management Wed, 12 Feb 2025 13:34:04 +0000 hourly 1 https://wordpress.org/?v=6.9.4 https://workcompcollege.com/sowc-podcast-video/#comment-2477 Thu, 02 Jan 2025 17:01:57 +0000 https://workcompcollege.com/?p=4793#comment-2477 One of the most successful WC adjusters I worked with had the habit of, while talking to the claimant and letting claimant tell the story about the injury, would say “Well bless your heart”, and that concern created a great relationship that allowed the claim to proceed in a positive light. Communication is so very important, and the ability to share genuine empathy is the basis of successful claim handling.

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