Training Doesn’t Cost. Proper Training Pays.

Properly training recovery management professionals can provide one of the best ROIs in the workers’ compensation ecosystem. Training in communication, empathy, and clear expectations pays off fast: injured workers who report a positive claims experience—driven largely by respectful, timely contact—are far more likely to be back at work (84.3% vs. 64.9%), cutting wage-loss and medical spend tied to prolonged disability. Better communication also curbs litigation: WCRI’s recent work shows attorney involvement materially inflates costs (adding about $7,700–$12,400 to indemnity on average and sharply increasing lost-time days and expense payments), while fear of denial, delays, or not being heard—problems solvable with empathetic outreach—are key triggers for hiring lawyers. Empathy-centered claims practices have been linked to 20–50% lower claim costs in industry data, and the downstream talent benefit is real: preventing avoidable separations via smoother RTW avoids turnover costs that commonly run one-half to two times annual salary. The Whole Person Recovery Method™ from WorkCompCollege.com is based on these principles and can dramatically improve outcomes for your company and the people it serves..View Citations