SOWC Episode 8 – Advancing Advocacy (Audio)
Advancing Advocacy in Risk Management is a new way of managing the experience of a claimant to maximize the benefit to all stakeholders. The initial focus is on workers’ compensation, but this same mindset can be used for general liability, safety programs, and any other risk management setting where someone is handling a claim. The need for timely, understandable, and empathetic communication has gained traction in the past few years.…