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Author: mpew

Voice of the Provider – IU Part 3, Do exactly what you ask your team to do

July 15, 2026
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| Categories: Voice of the Provider

Voice of the Provider is a collaboration between Brooks Rehabilitation and WorkCompCollege.com and the name defines its purpose. Many stakeholders in work comp do not understand or appreciate all of the various clinical providers that help an injured employee return to and stay at work. Whether recovery from the injury / illness is easy or hard, there are clinicians along the way that utilize their education, expertise and experience to…

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The Empty Desk Problem Is Really a People Problem

July 14, 2026
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| Categories: The Diary of a Retiree Dropout

If your organization feels a little stretched lately, you're not imagining it. Across the workers' compensation system, experienced professionals are retiring at a pace that is beginning to reshape the industry. Claims professionals, nurse case managers, risk managers, safety professionals, attorneys, regulators, medical providers, and administrators are leaving behind careers built on decades of experience, judgment, and institutional knowledge. When we talk about workforce shortages, we often focus on the…

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A Tale of Two Recoveries: How Return-to-Work Support Changes Everything

July 14, 2026
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| Categories: Voice of the Injured Worker

A workplace injury does more than interrupt a job. It can disrupt income, dismantle routine, and introduce a level of uncertainty that affects nearly every part of daily life. For many injured workers, the financial impact begins almost immediately, and the longer they remain disconnected from work, the more difficult that instability becomes to manage. Recovery, in these moments, is not limited to physical healing. It becomes a balancing act…

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When Simple Claims Aren’t Simple: The BioPsychoSocial Shift in Workers’ Compensation

July 13, 2026
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| Categories: CompMed Insights

In our professional careers within the workers’ compensation ecosystem, how many times have we seen the most straightforward injury or claim file become one of the most problematic scenarios imaginable? The reported injury is relatively simple: a warehouse employee missteps and sustains an ankle inversion event, resulting in a modest ankle injury. The initial clinical evaluation included plain radiographs, which revealed no fractures or other osseous abnormalities. Given the findings…

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How to Calculate the True Cost of an Untrained Adjuster: The Number That Surprises Every CFO

July 10, 2026
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| Categories: CompMed Insights

It has been my experience that most C suite executives assume initial and ongoing training for workers compensation claim file handlers is a “discretionary soft expense.” This determination is incorrect and deserves a second look. An individual who is not trained, making significant decisions often produces measurable and avoidable claim cost inflation. I would like to ask each of you to run one additional calculation before you reach a final…

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Adults Don’t Learn the Way We Often Train Them

July 9, 2026
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| Categories: The Rx Professor

If you've spent any time in workers' compensation, you've probably attended a conference or training program that looked successful on paper. The room was full. The instructors were engaging. The PowerPoint slides had graphs and graphics. I’ve seen, from the stage, attendees nod in agreement and take notes. Everyone left feeling like they learned something, and the instructors felt like they made a difference. Then Monday arrived, and very little…

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Your Reputation Is Already in the Room

July 7, 2026
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| Categories: The Diary of a Retiree Dropout

Professional brand is not a LinkedIn summary. It is what people say about your work when you are not in the room.  In workers’ compensation, that conversation may determine who gets trusted with the industry’s future. A white paper published by Risk & Insurance and Optum Workers' Compensation in May 2026 highlights that the workers’ compensation industry is confronting a growing talent crisis as a significant portion of its experienced…

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A Guide to Training and Development for Claims Managers

July 6, 2026
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| Categories: Simple Concepts by Bill Zachry

Introduction The role of a claims manager is not just pivotal but indispensable in ensuring the smooth operation of any claims organization. These professionals oversee complex claims processes, manage teams, and make critical decisions impacting organizational performance and customer satisfaction. However, without the necessary training and development, claims managers can struggle to handle these challenges, leading to inefficiencies, increased costs, and reduced customer satisfaction. By investing in a comprehensive training…

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Diary of a Retiree Dropout – The Hardest Lesson: Knowing When to Let Go

July 3, 2026
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| Categories: The Diary of a Retiree Dropout

Originally Published 4/6/26. Those of you who have seen me present on stage know that I always find a way to incorporate my horses into the mix.  In my mind, the horsemanship lessons are directly parallel to what we as leaders, managers, and teammates encounter daily.  My hope is this approach helps the message stick. Today is not a good day as I’m preparing to say goodbye to my biggest…

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Diary of a Retiree Dropout – There’s a new man in my life

July 3, 2026
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| Categories: The Diary of a Retiree Dropout

Originally Published 11/4/25. Wow, it’s been six months since my last update on my continued failure at retirement! Spoiler alert: time doesn’t slow down just because you hit that milestone. I’ll let you decide if I truly qualify as “retired.” As I write this update, exactly one year ago today, I was on a plane to Hawaii with family and my dearest friends to celebrate my retirement. I can still…

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