I’d like to introduce you to a rock star coach. No, not Andy Reid or Kyle Shanahan. “Coach” Keisha Dewey-Sanders, Claims Operations Supervisor at LWCC and the individual responsible for incorporating a Workers’ Recovery Professional (WRP) mindset into the onboarding process of new and recent hires. This is the story of how someone with a vision and empowered to execute it can create a lasting impact in an organization. LWCC…
Have you ever tried something and failed at it? Of course you have. I have too. Many times. Thomas Edison once remarked, “Many of life’s failures are people who did not realize how close they were to success when they gave up.” He should know. It took him 1,000 attempts (or 2,774, depending upon how you count) to invent a working light bulb. As much as he’s known as a…
I’ve had several conversations over the past few months with independent claims adjusters looking for a different role. It started when a friend, Roberta Mike, invited me to her Workers’ Compensation Career Mentorship Group on Facebook that has over 1000 members. Many of them are P&C (property, auto, etc.) staff or independent claims adjusters. There are apparently two challenges in that line of work. The first is that work can…
Ashley Means was the recipient of a WorkCompCollege’s Faculty Grant to become a WRP student. She progressed quickly through the 64 courses and 51 hours of content, completing her first course on November 30, 2023. She passed the Final Exam on January 25, 2024. That is the definition of motivation, and on top of that a high achiever with an overall GPA of 90.66%! Ashley was a groundbreaker in two…
I’ve known the team at ODG by MCG since 2009 when I became involved with the adoption of their drug formulary by Texas. I had the privilege of being engaged with the regulators and many of the stakeholders as a method to change prescribing behaviors was debated, implemented, and then measured. After almost two years of regularly commuting from Georgia to Texas, based on that experience, I had the opportunity…
My wife and I are in the process of “cutting the cord.” Based on statistics, we may be one of the last holdouts on “linear” (broadcast, cable) TV and embracing streaming. Part of the timing is that both of our adult children have switched and they (and our granddaughters) can see everything they want. Another piece of the puzzle is that the price of cable TV kept increasing to car…
In recognition that September is international Pain Awareness Month (“#MyPainPlan focuses on the vital importance of an individualized, multidisciplinary, multimodal approach to pain care”), I am republishing my August 3, 2017 LinkedIn blogpost entitled “Appropriate, Not Zero, Opioids.” It is as relevant and true on September 21, 2020 as it was when I originally wrote it. I hope it again re-centers our attention on the journey towards helping people live a full life…
This was originally published on 9/24/20 on a different platform. An article in the June 2020 edition of CLM Magazine entitled “Be Kind and Keep It Simple” piqued my interest in the success of an advocacy program at Fidelity National Financial in Jacksonville, FL. Specifically, the nationwide director of safety and claims management who was responsible for envisioning and implementing the advocacy program, Kimberly Simmons. So I arranged a phone…
You've probably used the term "mañana" even if you don't speak Spanish. While many think it means tomorrow, Merriam-Webster defines it as "an indefinite time in the future." With either understanding, it definitely means deferral. What did you not do yesterday by deferring it until mañana? Even though you had the same 86,400 seconds yesterday that you had the day before and that you have today, was there at least one thing…
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