These are the cited sources for our “Training Pays” intro:
— Positive claims experience & RTW likelihood (84.3% vs. 64.9%): national study of 10,946 injured workers. (BioMed Central)
— Attorney involvement increases costs (WCRI 2024) and lost time/expenses (industry summary of WCRI findings). (wcrinet.org, Healthesystems)
— Communication gaps (delays/denial signals) drive attorney hires; clear, plain-language contact reduces disputes (JLARC citing WCRI). (Washington State Legislature)
— Empathy-centered communication associated with 20–50% lower claim costs (industry analysis). (workerscompensation.com)
— Typical cost of turnover: 0.5–2× annual salary (Gallup). (Gallup.com)
