Advancing Advocacy in Risk Management is a new way of managing the experience of a claimant to maximize the benefit to all stakeholders. The initial focus is on workers’ compensation, but this same mindset can be used for general liability, safety programs, and any other risk management setting where someone is handling a claim. The need for timely, understandable, and empathetic communication has gained traction in the past few years. While an advocacy mindset can include the emotionally intelligent “doing the right thing for the right reasons,” this approach also has a financial ROI by reducing litigation, shortening disability, and increasing RTW (return to work) & SAW (stay at work).
In this episode Wendy Sumrell and Houston McArthur explain what “Advancing Advocacy” is, as well as provide highlights about the Advancing Advocacy project and white paper. For more information you can go to their LinkedIn Corporate page.
You may download the paper Advancing Advocacy, here.
