Voice of the Provider is a collaboration between Brooks Rehabilitation and WorkCompCollege.com and the name defines its purpose. Many stakeholders in work comp do not understand or appreciate all of the various clinical providers that help an injured employee return to and stay at work. Whether recovery from the injury / illness is easy or hard, there are clinicians along the way that utilize their education, expertise and experience to help…
Regarding workers' compensation claims, having a solid and capable claims team is essential for ensuring a smooth and successful process. The internal culture will create the dynamic nature of how external parties feel throughout the workers' compensation claims administration process. The top-performing claims teams possess certain key traits that set them apart from the rest. These traits, when combined, create a foundation for empathy, communication, knowledge, problem-solving, advocacy, proactivity, respect,…
Studies are regularly published which indicate that a high percentage of injuries occur during the first year of employment. With the current churning of workers due to the great resignation it is important for employers to focus on their new employees (and long-term employees who are performing new jobs at the same employer) as an opportunity to reduce claims frequency. The reasons for a higher claim frequency during the…
The workers’ compensation and health care industries are partners in many ways – when medical and mental health services are well delivered, our customers, both workers and employers, benefit. So why not look to some important changes in the culture and practices of medical and mental/behavioral health professionals as we seek to continually improve the delivery of our services? For example, consider trauma-informed practices and motivational interviewing (the second being…
A slightly longer "2-Minute Lesson" today, with Maja Jurisic, MD, providing the lesson "Medical Providers - A Key Stakeholder in Workers' Compensation." This program may be viewed in its entirety as part of the Workers' Recovery Professional Certification at WorkCompCollege.com. https://vimeo.com/839731275/5640bf4002
Regarding workers' compensation risk management, there's a game-changing tool that can make all the difference: a comprehensive loss trend analysis. This article will explore how an excellent loss trend analysis can revolutionize workers' compensation risk management. It's like uncovering hidden treasure in your data, allowing you to spot trends, measure the effectiveness of safety programs, and get to the heart of what causes injuries and incidents. Get ready to embark…
One of the keys for companies to survive and prosper during the pandemic was to embrace new technology. Many companies pivoted from mandating all their employees show up every day to utilizing Zoom, Microsoft Teams, or other video conferencing programs to hire, train, maintain their corporate culture and encourage interaction and creativity. Originally, I was skeptical about the process of hiring, training, and managing new claims examiners remotely. The productivity…
Scorecards have long been utilized in the workers' compensation industry to measure performance and manage claims. While they provide a simple and objective way to establish metrics, they often lead to a narrow, short-term perspective that hinders collaboration and fails to consider the more significant objectives. It is time to adjust key performance indicators (KPIs) in the workers' compensation industry to shift the focus towards a more substantial impact on…
Lakewood Ranch, FL (June 21, 2023) – WorkCompCollege.com has launched its scholarship program benefitting recipients of Kids’ Chance Scholarships across the nation. The company will fund a full tuition scholarship in their Workers’ Recovery Professional (WRP) Certification Program for any Kids’ Chance scholarship student, past or present, who desires a career in workers’ compensation. “One of the biggest drivers behind the development of WorkCompCollege.com has been the desire to change…
This week Brooks Rehabilitation's Josh Schuette is on his own, as he talks about the importance of time... https://vimeo.com/838049382/eb2797e4f7
