From a very early age in life, we want to be acknowledged. We want to be seen and we want to be heard. As we grow older, we want to be appreciated, to be valued, to feel worthy. These are basic human elements to life and the human connection. The workers’ compensation space is no different. I have the amazing opportunity to be a Professor at Drake University. This past…
Dr. Les Kertay, Instructor https://vimeo.com/796764659/e8263f82a3
Instructor, Brittney Parr https://vimeo.com/796762192/5a6c430eb9
We all like the idea of our injured workers bragging about their experience with a TPA or an insurance carrier, especially when it creates a desired outcome for all parties. It makes an organization more reputable and (competitive advantage) provides a unique attribute one can market in this space. But does it really matter? Spoiler alert. It does. Injured workers want to be involved in their healing process. There is…
It seems the workers’ compensation and health care industries are always changing – what might be ahead as both clinical and non-clinical best practice research continue to evolve? There are some significant opportunities on the horizon to identify and mitigate psychosocial risk factors and social determinants of health – considerations unique to a worker that compound needless work disability. These issues are often misunderstood or lumped together as though they…
What we do matters. If you are reading this. YOU MATTER. Being in the workers’ compensation system is one of the most amazing gifts one can have because of the opportunity to impact human lives, families, communities, an industry, and make a difference. Each day, we have the ability to impact lives and change the trajectory of someone’s life. This is not limited to injured workers, we can also do…
Once again we delve into the rarified world of artificial intelligence, with another extended discussion with my friend Skippy, the OpenAI ChatGPT thingy that is challenging our conventional wisdom and scaring the crap out if us at the same time. In an earlier post, I mentioned that Skippy’s dataset is all based on information from 2021 and before, when he was initially trained to do his job. In this discussion,…
Why is mindfulness so important? Your mindset determines you attitude. Your attitude determines your outlook on what is in front of you, what comes before you, and how you choose to interact with customers, colleagues, friends, family, and of course, injured workers. Taking a positive approach to your mindset through mindfulness practices can help foster a more empathic and customer centric approach. Even more so, this all begins and ends…
Wednesday, March 1, 2023 @ 12:00 Eastern Click on the Speakers image for biography information Licia ThompsonGuest Paul SighinolfiGuest David LanghamHost Bob WilsonHost What is Claim Advocacy? A fad? A new and better way? Or a blank check for illegitimate injuries? What else is it known as? Who does this concept really benefit? Our guests will cut through the clutter and define what Claim Advocacy is, and what it means…
Look around in any industry, self-help arena, or in overall life improvement and you will find the topic of Mindfulness. There are books, apps, retreats, podcasts, pretty much any medium you can access covering this topic. In the workers’ compensation industry, we have started to see an influx in how to assist with injured workers and how to help ourselves. So what’s the hype and why does this matter? The…
