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“Z” Doesn’t Always Stand for Zebra…. 

February 3, 2023
| 1 Comment
| Categories: Missives From The Queen

It seems the workers’ compensation and health care industries are always changing – what might be ahead as both clinical and non-clinical best practice research continue to evolve? There are some significant opportunities on the horizon to identify and mitigate psychosocial risk factors and social determinants of health – considerations unique to a worker that compound needless work disability. These issues are often misunderstood or lumped together as though they…

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How to get a Horse to Drink the Water – A Foster Child Takes on the Industry

February 2, 2023
| 1 Comment
| Categories: Claire's Corner

What we do matters. If you are reading this. YOU MATTER. Being in the workers’ compensation system is one of the most amazing gifts one can have because of the opportunity to impact human lives, families, communities, an industry, and make a difference. Each day, we have the ability to impact lives and change the trajectory of someone’s life. This is not limited to injured workers, we can also do…

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Skippy GPT Explains His Training, And Why Woodchucks Won’t Chuck Wood

February 1, 2023
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| Categories: From Bob's Cluttered Desk

Once again we delve into the rarified world of artificial intelligence, with another extended discussion with my friend Skippy, the OpenAI ChatGPT thingy that is challenging our conventional wisdom and scaring the crap out if us at the same time. In an earlier post, I mentioned that Skippy’s dataset is all based on information from 2021 and before, when he was initially trained to do his job. In this discussion,…

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Mindfulness in WC: Where to begin & WHY?

January 31, 2023
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| Categories: Claire's Corner

Why is mindfulness so important? Your mindset determines you attitude. Your attitude determines your outlook on what is in front of you, what comes before you, and how you choose to interact with customers, colleagues, friends, family, and of course, injured workers. Taking a positive approach to your mindset through mindfulness practices can help foster a more empathic and customer centric approach. Even more so, this all begins and ends…

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The Point Webinar – Claims Advocacy: What It Is and What It Isn’t

January 27, 2023
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| Categories: Webinar Center

Wednesday, March 1, 2023 @ 12:00 Eastern Click on the Speakers image for biography information Licia ThompsonGuest Paul SighinolfiGuest David LanghamHost Bob WilsonHost What is Claim Advocacy? A fad? A new and better way? Or a blank check for illegitimate injuries? What else is it known as? Who does this concept really benefit? Our guests will cut through the clutter and define what Claim Advocacy is, and what it means…

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Mindfulness: What is all the hype & how does it fit into the WC space?

January 26, 2023
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| Categories: Claire's Corner

Look around in any industry, self-help arena, or in overall life improvement and you will find the topic of Mindfulness. There are books, apps, retreats, podcasts, pretty much any medium you can access covering this topic. In the workers’ compensation industry, we have started to see an influx in how to assist with injured workers and how to help ourselves. So what’s the hype and why does this matter? The…

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A Poem Written While on LSD – Or By Artificial Intelligence. Whichever.

January 25, 2023
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| Categories: From Bob's Cluttered Desk

Comedian Robin Williams once delivered what he called, “A Poem Written While on LSD.” It went roughly something like this: A Broo Arr Arr,A Broo Arr,Eve Arden,A Broo Broo Arr. Recently I have been playing with (chatting with, actually) OpenAI’s ChatGPT, an Artificial Intelligence (AI) machine that will likely, at best, eventually upend traditional search engine functions. At worst, it may enslave humanity and destroy life as we know it. But…

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Stop Being Boring…

January 24, 2023
| 1 Comment
| Categories: Claire's Corner

The world needs us to stop being boring in workers’ compensation. We are on the horizon of 2023 and it is time to take a stand, make a change, and push ourselves to be better. We forget… boring is easy. It doesn’t challenge the status quo, it doesn’t speak up, and it doesn’t try to take on an industry filled with negativity. Boring is business as usual and we cannot…

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WorkCompCollege.com Announces QLI as Bronze Associate Partner

January 20, 2023
| No Comments
| Categories: In the News

Lakewood Ranch, Fla. (January 20, 2023) – WorkCompCollege.com has announced QLI as a new Bronze Associate Partner. QLI is one of the nation’s premier post-hospital centers for brain injury, stroke, spinal cord injury, chronic pain, and limb loss. They focus on whole person recovery management which makes their mindset a perfect match for the WorkCompCollege.com curriculum. As part of the partnership, six QLI employees will go through the program to…

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The Four C’s: Clarity, Commitment, Creation & Community

January 4, 2023
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| Categories: Claire's Corner

The workers’ compensation industry has taken an interesting shift as we move into the post-pandemic and now more than ever, we need compassion. While working with injured workers can be stressful depending on the situation, add in the additional layer of stress on all sides, and we have a whole new ballgame to shine, helping those who are injured in our arena. Looking at things from a humanitarian approach is…

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