Crafting Excellence As a business founder and CEO, I've learned that the true hallmark of success lies not only in financial gains but, more importantly, in cultivating a positive workplace culture. We've finally reached part three of this odyssey to come to brighter days. In the previous two parts, we discussed what happens when a company leader faces a toxic workplace and the proactive steps that any CEO, HR professional,…
Lakewood Ranch, FL - WorkCompCollege.com, a division of Workers’ Compensation Educational Services, LLC, added six states in the first quarter of 2024 to their State-Specific Training Program. This brings the total number of jurisdictions to 21 covering all corners of the country, from Maine to Alaska and from California to Florida. The regulatory details and anecdotal nuances are explained by instructors with decades of experience in each state, supplemented by…
Most claims administration operations strive for consistency and accuracy in benefit provision. They also work hard to achieve these results with a low cost of claims. To accomplish this, they develop and establish policies and procedures for claims handling, hire and promote staff, and audit for compliance. Yet, within many claims operations (insurance companies, self-administered, and TPAs), their results significantly differ by claims office. Why? Usually, the difference in results…
If you’ve read my previous posts, you know that I believe in strictly following the law and using evidence-based medicine throughout the workers’ compensation process. I recently attended the TDI/DWC conference and went to a lecture on a new idea for managing claim files called Whole Person Recovery Management. This approach prioritizes the well-being of the injured employee, which is a refreshing concept. As members of the work comp community,…
Integrating artificial intelligence (AI) into the workplace, the Workers' Compensation insurance system and the injury prevention process have greatly increased privacy concerns. While the United States Constitution does not explicitly enumerate privacy rights, the Supreme Court has inferred privacy as a fundamental right from interpretations of constitutional amendments. The advent of AI-powered technologies, such as facial recognition software and profiling, has raised questions concerning privacy infringement and algorithmic biases. Inaccuracies…
In the intricate landscape of worker's compensation, establishing a successful partnership among stakeholders is paramount to ensuring positive outcomes for injured employees. From employers to risk managers, adjusters, and vendors, each stakeholder plays a crucial role in navigating the complexities of the worker's compensation system and advocating for the well-being of injured workers. This article will delve into key insights shared during the recent WorkCompCollege webinar, highlighting strategies and best…
“They did not give me the promotion! I just got hoarded.” "Employee hoarding" is a term used to describe situations where employers (supervisors, managers, VPs, HR, and entire companies) resist promoting qualified employees because they fear the consequences of leaving a crucial position vacant. Throughout my career, I have seen many claims and underwriting departments hoard skilled employees because there were no apparent replacements and because the employee being hoarded…
As any experienced individual in the worker’s compensation system will know, there is a basic concept in certain sections of the statute known as presumption. To be clear, there is a basic presumption which is simply an assumption of the law about a fact. This fact is considered true unless proven otherwise. The burden of proof is assigned to those trying to overcome this presumption. A separate aspect is what…
Lakewood Ranch, FL — April 8, 2024 — WorkCompCollege.com, a premier online educational service provided by Workers' Compensation Educational Services, LLC, proudly announces the launch of its 20th State Training Module, focusing on the Kentucky's workers' compensation system. This significant addition to its comprehensive educational offerings marks a new era in state-specific workers' compensation training, emphasizing the platform's dedication to empowering professionals new to the industry or a specific state's…
NOTE: This is a guest article written by James “Jay” Hicks, an ombudsman attorney with the Tennessee Bureau of Workers’ Compensation. Abbie Hudgens requested he leverage his expertise on the complicated subject of self-represented injured workers to share insights on the process, trends, and best practices. Imagine that you got hurt on the job. You are unable to work because of the pain in your lower back. Now your benefits…
