Category: From Bob’s Cluttered Desk

Every claims organization has a handbook. Procedures are documented. Protocols are established. Best practices are laminated and posted in break rooms. From a compliance standpoint, most operations have their bases covered. And yet, if you pulled ten random claim files from ten different organizations – all following the same state statutes, all subject to the same regulations – you’d find dramatically different experiences for the injured workers involved. Same rules.…

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If you've been in workers' compensation long enough, you've developed a particular twitch. It activates whenever someone announces that comprehensive reform is coming to your state. Your eye starts to flutter. Your blood pressure ticks up. You begin mentally cataloging all the systems, forms, and procedures you're about to relearn. Welcome to reform fatigue. It's the unofficial condition affecting everyone who has survived multiple rounds of legislative overhaul only to…

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There’s a moment in every workers’ compensation claim where a human being becomes a file number. It happens almost imperceptibly – somewhere between the first report of injury and the assignment to an adjuster’s caseload. One minute, Maria is a shipping clerk who slipped on a wet floor and is scared about how she’s going to pay her rent while her ankle heals. The next, she’s Claim #WC-2026-047821, one of…

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When a hospital closes, the intuitive assumption is that everything gets worse — longer drives, delayed treatment, higher medical costs, extended disability. New research from the Workers’ Compensation Research Institute suggests the reality is more nuanced than that, and the findings carry important implications for employers, carriers, and injured workers in communities losing access to hospital-based care. Bogdan Savych, Senior Policy Analyst at WCRI, presented the institute’s forthcoming study on…

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Q&A Session Following the Opening Keynote at the 2026 WCRI Issues and Research Conference Following his opening keynote at the 2026 Workers' Compensation Research Institute Issues and Research Conference, Harvard health economist Dr. Benjamin Sommers sat down with WCRI CEO Ramona Tanabe for an extended Q&A session that drew pointed questions from the audience. If his keynote laid out the landscape of what's changing in American health coverage, the discussion…

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The workers’ compensation industry may soon feel the reverberations of sweeping changes to America’s health insurance landscape, according to Dr. Benjamin Sommers, who delivered the opening keynote address at the 2026 Workers’ Compensation Research Institute (WCRI) Issues and Research Conference here in Boston today. Dr. Sommers, the Huntley Quelch Professor of Health Care Economics at the Harvard T.H. Chan School of Public Health and a practicing primary care physician, drew…

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There’s something happening in America that hasn’t happened in a generation. We’re building things again. Or at least, we’re talking very seriously about building things again. Approximately 230,000–250,000 manufacturing jobs were announced for reshoring or foreign direct investment in recent years, according to the Reshoring Initiative. The CHIPS and Science Act is transitioning from funding announcements to actual production facilities. Investment pledges are flowing. Politicians on both sides of the aisle are…

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It’s almost that time again. The time when some of the best and brightest minds in workers’ compensation converge on a frigid New England city to discuss the state of our beloved industry. Yes, the Workers Compensation Research Institute (WCRI) is once again hosting its annual Issues & Research Conference, this year running March 3-4, 2026, at the Westin Copley Place in Boston, Massachusetts. And it’s not just the industry’s…

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Thirteen years ago, in 2012, I had what seemed to me at the time to be a fairly simple idea: What if we stopped calling this industry “workers’ compensation” and started calling it “Workers’ Recovery” instead? Now, before you dismiss this as merely semantic navel-gazing from an industry blogger with too much time on his hands, hear me out. The idea was never about slapping a new label on an old product,…

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Those of you who have been reading this blog for any length of time know that I’m not shy about trumpeting accomplishments – mine, those of people I work with, or those of the broader industry when it gets something right. Today is one of those days. This week, January 12th and 13th, something historic is happening in Tampa, Florida. The Medicare Secondary Payer Accreditation (MSPA) certification program, the brainchild…

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