It’s Time to Finish What We Started: The Case for Workers’ Recovery

Thirteen years ago, in 2012, I had what seemed to me at the time to be a fairly simple idea: What if we stopped calling this industry “workers’ compensation” and started calling it “Workers’ Recovery” instead? Now, before you dismiss this as merely semantic navel-gazing from an industry blogger with too much time on his hands, hear me out. The idea was never about slapping a new label on an old product,…

Read More

A New Chapter Today: MSPCollege Goes Live

Those of you who have been reading this blog for any length of time know that I’m not shy about trumpeting accomplishments – mine, those of people I work with, or those of the broader industry when it gets something right. Today is one of those days. This week, January 12th and 13th, something historic is happening in Tampa, Florida. The Medicare Secondary Payer Accreditation (MSPA) certification program, the brainchild…

Read More

I Can See Clearly Now (Well, Not Really, But Give Me Six Months)

For the past seven months, I’ve been viewing the world through what I can only describe as several layers of industrial-grade Saran Wrap. My right eye, which had faithfully served me over numerous decades, decided last June that it had seen enough of my shenanigans and essentially went on strike. Two weeks ago, I had surgery to address the problem, and I’m pleased to report that I am apparently healing…

Read More

Bob’s Top Ten Predictions for Workers’ Comp in 2026

It is once again that time where I dust off my prognosticative pen, shake loose the cobwebs from my crystal ball, and pretend I have any idea what the coming year will bring. Regular readers of this blog, or anyone with a memory extending back more than twelve months, will recall that my predictive abilities have historically been somewhere between those of a Magic 8-Ball and a drunk meteorologist. My…

Read More

The Mind-Body Connection in Workers’ Comp: WCRI Puts Numbers to What We’ve Known All Along

For years, those of us in the workers’ compensation trenches have watched claims spiral out of control not because of the severity of the physical injury, but because of what’s happening between the injured worker’s ears. Now WCRI has done us all a favor by quantifying what every seasoned claims professional has suspected: psychosocial factors are rampant in workers’ comp claims, and they’re wreaking havoc on recovery outcomes. The new…

Read More

What Will “AI Psychosis” Mean for Workers’ Comp? (Or, The World According to Claude)

A Note from Bob: While writing this article I decided to get AI’s take on the topic. The response was prescient, on point, and damn frightening. Turns out I wasn’t needed for this article at all. It is enough to scare the crap out of anyone… ________________________________________ While it has not yet been defined as a clinical diagnosis, an emerging issue known as “AI Psychosis” has been causing concern among health…

Read More

As Technology Advances, Don’t Let Your Customers Become Invisible

There is no doubt that we are, as a society, in the midst of dramatic technological change. AI and automation are changing the way we work and live, and the dramatic impact of robotics on our personal lives is not far behind. It is important to remember however, that some things will likely remain the same, and that the actual need and desire for productive human interaction will remain an…

Read More

Shocking News: Healthy People Live Longer

There are times I just don’t know what we would do without the news media. Think about it. If they didn’t exist, we would likely never know about the dire state of the world in which we live. But, of course, in addition to feeding the narrative of constant peril and crisis, they occasionally serve up a useful gem that helps guide us to a happier tomorrow – happier, that…

Read More

WCRI Panel Explores Shifting Dynamics in Medical Workforce and Workers’ Compensation

At the Workers' Compensation Research Institute (WCRI) Annual Conference in Phoenix yesterday, researchers presented findings on how changes in the medical workforce are impacting workers' compensation systems across the United States. The presentation highlighted significant shifts in who provides care to injured workers and what these changes mean for claim outcomes. The panel began by addressing widespread concerns about healthcare provider shortages that have been amplified during the pandemic. While…

Read More

WCRI Keynote – US Healthcare at a Crossroads: Incremental Change Ahead After Years of Transformation

Thursday, at the Workers’ Compensation Research Institute (WCRI) Annual Conference being held in Phoenix, AZ, Keynote speaker Lanhee Chen, Ph.D., from Stanford University offered a comprehensive analysis of the US healthcare system’s trajectory. His presentation, “The US Healthcare System in 2025, Where We’ve Been, Where We Are, and What’s to Come ” provided insights into past transformations and projected future developments. Chen opened with a central thesis: after a period…

Read More