As Technology Advances, Don’t Let Your Customers Become Invisible

There is no doubt that we are, as a society, in the midst of dramatic technological change. AI and automation are changing the way we work and live, and the dramatic impact of robotics on our personal lives is not far behind. It is important to remember however, that some things will likely remain the same, and that the actual need and desire for productive human interaction will remain an…

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Shocking News: Healthy People Live Longer

There are times I just don’t know what we would do without the news media. Think about it. If they didn’t exist, we would likely never know about the dire state of the world in which we live. But, of course, in addition to feeding the narrative of constant peril and crisis, they occasionally serve up a useful gem that helps guide us to a happier tomorrow – happier, that…

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WCRI Panel Explores Shifting Dynamics in Medical Workforce and Workers’ Compensation

At the Workers' Compensation Research Institute (WCRI) Annual Conference in Phoenix yesterday, researchers presented findings on how changes in the medical workforce are impacting workers' compensation systems across the United States. The presentation highlighted significant shifts in who provides care to injured workers and what these changes mean for claim outcomes. The panel began by addressing widespread concerns about healthcare provider shortages that have been amplified during the pandemic. While…

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WCRI Keynote – US Healthcare at a Crossroads: Incremental Change Ahead After Years of Transformation

Thursday, at the Workers’ Compensation Research Institute (WCRI) Annual Conference being held in Phoenix, AZ, Keynote speaker Lanhee Chen, Ph.D., from Stanford University offered a comprehensive analysis of the US healthcare system’s trajectory. His presentation, “The US Healthcare System in 2025, Where We’ve Been, Where We Are, and What’s to Come ” provided insights into past transformations and projected future developments. Chen opened with a central thesis: after a period…

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WCRI Will Not Disappoint, With Healthcare Policy Experts to Headline 2025 Conference

The Workers Compensation Research Institute (WCRI) has announced a compelling lineup of speakers and panels for its 2025 Issues & Research Conference, scheduled for March 6-7 in Phoenix, Arizona. The conference will feature prominent healthcare policy experts addressing critical challenges facing the workers’ compensation industry. Many of us look forward to this annual event, as it is generally considered the launch of the conference season for the workers’ compensation industry.…

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Will Alaska Legislators Jump the Shark on Workers’ Comp Death Benefits?

Most people at this point are familiar with the phrase “jumping the shark.” Those of us old enough to remember its origins know that it developed from an episode of the 1970’s show “Happy Days,” that consisted of the persistently cool Arthur “Fonzie” Fonzarelli jumping a shark on water skis. The stunt came late in the show’s life and became emblematic of a program that had gone too far, from…

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Making AI Dumber

All of the fervor around artificial intelligence of late has been largely focused on how fast the technology is advancing. Indeed, as a personal consumer of significant AI services today, I can tell you that even in the last 12 months the advances have been incredible. However, an article came across my Cluttered Desk earlier this week that might represent the first significant setback to the abilities of AI. In fact, if…

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Bob’s Top Ten Predictions for 2025

Well, the year 2025 has dawned upon us. I actually wanted a fancier way to say that, something more formal to ring in the new year. However, my feeble mind struggled with the task, so I asked one of my AI assistants to provide me with a cleverer way to phrase that opening line. It came up with: “Verily, the celestial chronometer has unfurled its majestic scroll to reveal that…

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State of Denial and the Shots Heard Round the Insurance World

In a tragic incident this week, UnitedHealthcare CEO Brian Thompson was gunned down while entering a hotel for an investor’s conference in New York City. While (as of this writing) the suspect has not yet been apprehended and the motive remains unknown, undoubtedly, many in this country, myself included, reached an immediate conclusion. Disgruntled policyholder.  Or someone otherwise who felt severely affected by a denied or delayed health care claim. Some…

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Why You Should Be Aware That It Is Kids’ Chance Awareness Week

In the bustling world of workers’ compensation, where policies and procedures often overshadow the human element, it’s easy to forget the real lives impacted by workplace injuries. Enter Kids’ Chance Awareness Week, a beacon of hope and a reminder that behind every claim number lies a family, and often, children whose futures hang in the balance. Scheduled for November 18-22, 2024, Kids’ Chance Awareness Week is more than just a…

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