In Managing Workers’ Comp, Emotions Are Best Left Out of the Decision Process

At the NWCDN Annual Conference in Nashville last week, a presenter shared a personal story about how their emotions once got the best of them when handling a particular claim. The speaker, whom I will not identify here, told the attendees about a claim that landed on their desk early in their career. In the course of the investigation, they learned the injured worker was, in their words, “A really bad man.”…

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