Dawn Hays is the Supervisor of Workers Compensation Claims for UFG Insurance in Cedar Rapids, Iowa. She has over 25 years of claims management experience, and a Bachelor of Liberal Studies degree in Organizational Leadership from the University of Iowa. Currently, her leadership is focused on an initiative to evolve claims handling from a transactional process to a holistic service driven relationship between employees, employers and medical teams. She is a subject matter expert, having participated in numerous conference presentations across the nation for the last 15 years providing empowerment through education to various stakeholders in the workers compensation partnership. Some of the most rewarding opportunities of outreach have been provided through service to the Vaughan Institute at the University of Iowa Tippie College of Business and Gamma Iota Sigma; the Heartland Center for Occupational Health and Safety at the University of Iowa College of Public Health; and the University of Iowa Pomerantz Career Center’s Career Leadership Academy. Upon conferment of the Charter Property and Casualty Underwriter designation, Dawn made a commitment to uphold the canons to continually maintain and improve her professional knowledge, to improve the function of the insurance mechanism, to raise the professional and ethical standards of the industry as well as elevate the profession of workers compensation claims to one known for wellness driven outcomes.