Even small payroll oversights can create major stress for injured workers. Latonya’s story shows how proactive communication can make all the difference.
In workers’ compensation, it’s easy to get caught up in paperwork and procedures, but for injured workers, the experience runs much deeper. Beyond medical appointments and case files, real people are trying to rebuild their lives.
Latonya is one of them.
A meaningful light-duty assignment gave her more than something to do; it brought purpose and healing. While working with children at a nonprofit youth center, she found joy, structure, connection, and a sense of belonging. So much so that she says she’d volunteer even after her assignment ends.
But her return-to-work journey wasn’t without setbacks.
When Latonya first received notice of the opportunity, there was no explanation or guidance from her employer or claims handler. Unsure what it was or how to respond, she initially ignored it, only understanding its importance after speaking with her attorney. And while she eventually found her footing, a recurring issue created unnecessary strain: payroll delays. This had caused unnecessary stress during an already vulnerable time.
When a Missed Check Becomes a Missed Opportunity
One of the most stressful parts of Latonya’s experience, aside from her injury, was her paycheck. On more than one occasion, her pay was delayed because she had unintentionally gone over her approved hours, sometimes by just a few minutes. No one reached out to flag the issue or clarify the process. Instead, the check simply did not come.
“I didn’t know I had to call to explain,” Latonya shared. “They did not say anything, just held the check. I still have bills to pay, and that made me nervous.”
For injured workers already facing uncertainty, delayed wages can shake confidence and deepen stress. It can also erode trust in the claims process, something that takes time to build but only moments to lose. The good news? With a few proactive steps, payroll issues can be minimized or avoided entirely.
Four Ways to Prevent Payroll Delays and Build Trust
- Set Clear Expectations from the Start
At the beginning of any light-duty assignment, clearly explain how time tracking works, what the approved schedule is, and what happens if hours are exceeded. Providing a simple handout or checklist can make a significant difference.
- Be Transparent About Overage Policies
If even a few extra minutes on the clock can delay pay, make that clear up front. Ensure workers know who to contact if they work outside their approved schedule or need to adjust their time.
- Don’t Leave Workers Guessing, Create a Feedback Loop
If there’s an issue with time records, don’t hold the check without explanation. Assign someone to proactively reach out when discrepancies occur. A quick call can prevent unnecessary worry and resolve the issue before it escalates.
- Maintain Consistent Check-ins
Whether it is through a liaison, case manager, or HR, consistent touchpoints help workers feel supported and informed. It also creates a natural opportunity to catch issues, like payroll hiccups, before they cause anxiety.
In Summary
Light-duty assignments like Latonya’s have the power to transform recovery, giving injured workers structure, connection, and purpose. But even the best assignment can be overshadowed if basic needs like payroll are mishandled. By setting clear expectations, communicating proactively, and treating payroll as a priority, not an afterthought. Ensuring we support injured workers in a way that builds trust and leads to better outcomes for everyone involved.
