Thirteen years ago, in 2012, I had what seemed to me at the time to be a fairly simple idea: What if we stopped calling this industry “workers’ compensation” and started calling it “Workers’ Recovery” instead? Now, before you dismiss this as merely semantic navel-gazing from an industry blogger with too much time on his hands, hear me out. The idea was never about slapping a new label on an old product,…
Those of you who have been reading this blog for any length of time know that I’m not shy about trumpeting accomplishments – mine, those of people I work with, or those of the broader industry when it gets something right. Today is one of those days. This week, January 12th and 13th, something historic is happening in Tampa, Florida. The Medicare Secondary Payer Accreditation (MSPA) certification program, the brainchild…
For the past seven months, I’ve been viewing the world through what I can only describe as several layers of industrial-grade Saran Wrap. My right eye, which had faithfully served me over numerous decades, decided last June that it had seen enough of my shenanigans and essentially went on strike. Two weeks ago, I had surgery to address the problem, and I’m pleased to report that I am apparently healing…
It is once again that time where I dust off my prognosticative pen, shake loose the cobwebs from my crystal ball, and pretend I have any idea what the coming year will bring. Regular readers of this blog, or anyone with a memory extending back more than twelve months, will recall that my predictive abilities have historically been somewhere between those of a Magic 8-Ball and a drunk meteorologist. My…
Free Webinar - Tuesday, December 16, 2025 @ 1:00 PM Eastern The Flat Fee Frontier: Rethinking Legal Services in Workers’ Comp in the World of AI explores a groundbreaking shift in how legal services can be delivered — and funded — in the workers’ compensation arena. As AI accelerates efficiency and reshapes traditional workflows, attorneys are rethinking the billable hour and exploring flat-fee and concierge-style legal models that emphasize value, accessibility,…
A First in Workers’ Comp – Live AI Powered Avatar Guests! In an industry first, Bob Wilson, BA, WRP, AIWC and Mark ‘RxProfessor’ Pew, AIWC hosted this LIVE Straight Outta Workers’ Comp Podcast, with AI Powered Interactive Avatars as their scheduled guests. Alistair Ienstein, the “Academic Innovator” chatbot from WorkCompCollege.com’s virtual campus, has been brought to life for pithy discussion, and Avatar Bob, fresh from his successful debut as a presenter at the National Workers’ Compensation…
Wednesday, October 15, 2025 @ 1:00 PM Eastern Seats are limited -Register Today!! Presenters: This podcast has concluded, but you can still watch it here! A First in Workers' Comp - Live AI Powered Avatar Guests! In an industry first, Bob Wilson, BA, WRP, AIWC and Mark 'RxProfessor' Pew, AIWC will host this LIVE Straight Outta Workers' Comp Podcast, with AI Powered Interactive Avatars as their scheduled guests. Alistair Ienstein, the "Academic…
Live Webinar: October 9, 2025 @ 1:00 PM Eastern In today’s fast-paced digital landscape, technology is transforming how organizations support employees, especially in the context of workplace injuries. But even as apps, portals, and automated communications become more sophisticated, the human element remains irreplaceable. Join us for this insightful webinar where we’ll explore how to effectively blend technology with personalized human connection. You’ll learn: How technology is evolving in workers’ support programs.…
For years, those of us in the workers’ compensation trenches have watched claims spiral out of control not because of the severity of the physical injury, but because of what’s happening between the injured worker’s ears. Now WCRI has done us all a favor by quantifying what every seasoned claims professional has suspected: psychosocial factors are rampant in workers’ comp claims, and they’re wreaking havoc on recovery outcomes. The new…
Free Webinar - Wednesday, October 1, 2025 @ 1:00 PM Eastern In today's workers' compensation industry, professionals face an increasingly demanding landscape where rigid processes, mounting caseloads, and performance metrics can make individual contributions feel invisible. This webinar addresses the unique challenges of maintaining professional purpose and personal value when drowning in administrative tasks, navigating complex regulatory requirements, and managing endless claims queues. We'll explore practical strategies for reclaiming your…
