Empathy is a concept so needed in the workers’ compensation space and yet we have not invested the time, talent, and resources to further examine and develop this concept. Empathy: a core fundamental to build connection and trust. In this space, we are so quickly to judge the injured human being on the other end of the line or the person who filed the workers’ compensation claim and yet what…
In 2018, I sustained an injury to my left hip. The injury resulted in five surgical procedures that summer, with a plethora of rehab on my road to recovery. While the physical process was painful and challenging, the mental components were even worse. This was a workers’ compensation claim. Six weeks post-operation, I was in physical therapy. My physical therapist was very straight forward with me and said “The physical…
Live! March 7, 2023 at 1:00PM Eastern. This is our first ever live class! It is free to the public and being recorded for our Advanced Training & Education Center. Our esteemed panel of experts will discuss and compare the workers' compensation system with the 1972 Report issued by the National Commission on State Workmen’s Compensation Laws. On July 31,1972, the “National Commission on State Workmen’s Compensation Laws” submitted its…
We have always done it this way. This is the epitome of workers’ compensation and the claims handling process. It is the death of creativity, innovation, and organizational development. It crushes souls, smothers hope, and needs to be a phrase of the past. In a rapidly changing world, the workers’ compensation industry has escaped the movement necessary to be exciting. I know this space can be better, the experience, the…
Lakewood Ranch,FL (WorkersCompensation.com) – WorkCompCollege.com has announced a new Silver Associate Partner that will support its ongoing education activities for workers' compensation professionals. CBCS is an independent Third-Party Claims Administrator, combining industry-leading expertise and customer service to redefine the claims management process. With national workers' compensation, auto liability, general liability, and cargo claims capabilities, their team of professionals focus on the entire claims management process by delivering client-focused claims solutions,…
The workers’ compensation claims handling has been a repetitive nature of process and move on, follow the checklist for an audit, and close the claim. Process, and repeat. Go down the checklist and follow the pattern. Check, check, check. ***Abrasive vinal scratch to a halt.*** It is far beyond time to change the narrative and have the courage to be different. The workers’ compensation system is about PEOPLE. Restoring people…
https://vimeo.com/798412622/cdbf8d0734
From a very early age in life, we want to be acknowledged. We want to be seen and we want to be heard. As we grow older, we want to be appreciated, to be valued, to feel worthy. These are basic human elements to life and the human connection. The workers’ compensation space is no different. I have the amazing opportunity to be a Professor at Drake University. This past…
Dr. Les Kertay, Instructor https://vimeo.com/796764659/e8263f82a3
Instructor, Brittney Parr https://vimeo.com/796762192/5a6c430eb9
