Category: Claire’s Corner

Welcome back to class, friends! Sharpen those pencils and grab your calculators. Today we are heading into Math Class. In workers’ compensation, so much of our world is built on logic, planning, and pattern recognition. From setting reserves to structuring return-to-work plans, success comes down to how we connect data and human insight. This week, we are talking about reasoning models, the next evolution in AI tools designed to “think” before…

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Welcome back, classmates! Last week we spent our time in the library, learning how to organize prompts into a prompt library using the SCORE framework. Libraries make our lives easier because they keep resources consistent, efficient, and shareable. This is great and also…what if you find yourself using the same cluster of prompts over and over again, each time adding the same background information? It’s time to get more efficient.…

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Welcome back, classmates! If last week’s English lesson taught us the art of crafting strong prompts, then today we head to the library, my favorite place in school! The library has always been a place of organization, inspiration, and discovery. In the world of artificial intelligence, that is exactly what a prompt library can be. We define a prompt library as a curated collection of prompts that saves us time, fuels creativity,…

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Back to School with Prompts – with Dr. Claire Muselman Welcome back to class! In English class, we learned that the words we choose matter. They carry tone, shape meaning, and influence how others respond. The same holds true in the world of artificial intelligence, where prompting determines the quality of the results. Prompting is the way we phrase our requests to AI tools. The words we choose to use…

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Pack your art supplies and get ready for Show & Tell, because this week in Back to School with AI we are diving into the colorful, creative side of artificial intelligence. Last week in AI 101 we met the teacher’s pet, Large Language Models, and learned how they can help us with the ABCs of workers’ comp. This week, we are moving beyond words on a page to more visual communication. AI…

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Welcome to Back to School with AI, a series designed to explore what artificial intelligence really means for workers’ compensation. We will tackle everything from the basics of prompting to the ethics of machine decision-making, all through the lens of the industry we live and breathe every day. This project is inspired by the brilliant AI Summer School series created by two of my professor friends at Drake University: Chris Snider and…

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In workers' compensation, the well-being of injured workers plays a critical role in their recovery and successful return to work. The traditional approach to workers' compensation often focuses solely on the physical aspects of rehabilitation, neglecting other dimensions of wellness. However, by incorporating the six dimensions of wellness—physical, spiritual, emotional, social, intellectual, and vocational—employers and insurers can create a comprehensive approach that supports injured workers' health, facilitates their rehabilitation, and…

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In workers' recovery, the power of a claims professional's attitude cannot be underestimated. Attitude plays a pivotal role in shaping the recovery and well-being of workers. A positive attitude can bring about remarkable changes, not only in an individual's life but also in the workplace. This article delves into the significance of attitude and explores how it can influence behavior, foster positive relationships, and contribute to overall success and growth. …

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Establishing a people-centric culture in the workers' compensation industry is not just an aspiration but a necessity. While we take an industry-wide initiative shift into advocating for workers' recovery, the success of this initiative comes from our internal organizational culture. By focusing on intentional connections, supporting employees, fostering effective communication, and preventing burnout, organizations can create an environment that celebrates wins, promotes productivity, and prioritizes the well-being of employees and…

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Workplace injuries have the potential to drastically alter the lives of individuals affected by them. Beyond the physical pain, these injuries also impose significant emotional and financial burdens. While workers' compensation programs aim to provide support, the journey to recovery is often challenging. As claims professionals, we must empathize with their experiences and better understand their challenges. Then why do we not start ANY training, education, onboarding, designation, or introduction…

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