Why Positivity in Workers’ Recovery: Adventures in Attitude

In workers' recovery, the power of a claims professional's attitude cannot be underestimated. Attitude plays a pivotal role in shaping the recovery and well-being of workers. A positive attitude can bring about remarkable changes, not only in an individual's life but also in the workplace. This article delves into the significance of attitude and explores how it can influence behavior, foster positive relationships, and contribute to overall success and growth. …

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Building People-Centric Cultures in the Workers’ Compensation Industry: Advocating for Culture

Establishing a people-centric culture in the workers' compensation industry is not just an aspiration but a necessity. While we take an industry-wide initiative shift into advocating for workers' recovery, the success of this initiative comes from our internal organizational culture. By focusing on intentional connections, supporting employees, fostering effective communication, and preventing burnout, organizations can create an environment that celebrates wins, promotes productivity, and prioritizes the well-being of employees and…

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The Complexities of Workplace Injuries: Navigating the Road to Recovery

Workplace injuries have the potential to drastically alter the lives of individuals affected by them. Beyond the physical pain, these injuries also impose significant emotional and financial burdens. While workers' compensation programs aim to provide support, the journey to recovery is often challenging. As claims professionals, we must empathize with their experiences and better understand their challenges. Then why do we not start ANY training, education, onboarding, designation, or introduction…

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Communication: The most important skillset.

Welcome to the future of work, post the COVID-19 pandemic, where remote work and virtual collaboration have become prevalent, and the importance of effective communication cannot be overstated. Miscommunication can lead to delays, errors, and frustration, ultimately hindering productivity and creating unnecessary hurdles. By adopting the following strategies, organizations can navigate the challenges of workers' compensation communication with greater efficiency and success.  First and foremost, sharing all the necessary information…

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Every Injured Worker Needs a Champion

I love the workers’ compensation space. I feel like I was born into it. I grew up watching my father beat his body up as he worked manual labor (and continues to do so well into his 70s). I had an emergency door handle pierce the skin of my upper thigh while I was working at one of my very first jobs which required a plethora of sutures. I began…

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The Power of Communication in Workers’ Compensation: Why Words Matter

Effective communication is vital in every aspect of our lives, including the workplace. In the context of workers' compensation, communication plays a crucial role in setting expectations, fostering positive interactions, and achieving desired outcomes. This article explores the significance of communication in workers' compensation, the various communication channels employed, the impact of non-verbal communication, and the importance of maintaining professionalism. Additionally, we delve into whether people are becoming more "whiny"…

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A Workers’ Compensation Claims Team Top Ten: Key Traits for Success 

Regarding workers' compensation claims, having a solid and capable claims team is essential for ensuring a smooth and successful process. The internal culture will create the dynamic nature of how external parties feel throughout the workers' compensation claims administration process. The top-performing claims teams possess certain key traits that set them apart from the rest. These traits, when combined, create a foundation for empathy, communication, knowledge, problem-solving, advocacy, proactivity, respect,…

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Empowering Workers’ Compensation: The Dynamic Impact of Loss Trend Analysis

Regarding workers' compensation risk management, there's a game-changing tool that can make all the difference: a comprehensive loss trend analysis. This article will explore how an excellent loss trend analysis can revolutionize workers' compensation risk management. It's like uncovering hidden treasure in your data, allowing you to spot trends, measure the effectiveness of safety programs, and get to the heart of what causes injuries and incidents. Get ready to embark…

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Redefining Success in Workers’ Compensation: Shifting Towards Human Impact & Collaboration

Scorecards have long been utilized in the workers' compensation industry to measure performance and manage claims. While they provide a simple and objective way to establish metrics, they often lead to a narrow, short-term perspective that hinders collaboration and fails to consider the more significant objectives. It is time to adjust key performance indicators (KPIs) in the workers' compensation industry to shift the focus towards a more substantial impact on…

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Strategic Alignment in Workers’ Compensation 

Strategic alignment: To ensure consistency in the initiatives implemented from the executive leadership to the operational level of the organization.   Does this exist in workers’ compensation?   Looking back on the history of workers’ compensation over the past 100+ years, not a lot has changed. It is far beyond time that it does. With over 400,000 open positions in the insurance space, is it a wonder why people do not want…

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