Author: admin

We have always done it this way. This is the epitome of workers’ compensation and the claims handling process. It is the death of creativity, innovation, and organizational development. It crushes souls, smothers hope, and needs to be a phrase of the past. In a rapidly changing world, the workers’ compensation industry has escaped the movement necessary to be exciting. I know this space can be better, the experience, the…

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The workers’ compensation claims handling has been a repetitive nature of process and move on, follow the checklist for an audit, and close the claim. Process, and repeat. Go down the checklist and follow the pattern. Check, check, check. ***Abrasive vinal scratch to a halt.*** It is far beyond time to change the narrative and have the courage to be different. The workers’ compensation system is about PEOPLE. Restoring people…

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From a very early age in life, we want to be acknowledged. We want to be seen and we want to be heard. As we grow older, we want to be appreciated, to be valued, to feel worthy. These are basic human elements to life and the human connection. The workers’ compensation space is no different. I have the amazing opportunity to be a Professor at Drake University. This past…

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We all like the idea of our injured workers bragging about their experience with a TPA or an insurance carrier, especially when it creates a desired outcome for all parties. It makes an organization more reputable and (competitive advantage) provides a unique attribute one can market in this space. But does it really matter? Spoiler alert. It does. Injured workers want to be involved in their healing process. There is…

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