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Author: mpew

Expectations Shape Recovery, Engagement Drives It

May 6, 2025
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| Categories: Simple Concepts by Bill Zachry

The Transformative Impact of Positive Expectations A powerful kindergarten experience illustrates the profound influence of positive expectations. A young boy, who was just three and a half years old, had been identified as needing special education services. He received the services for several years. When he started kindergarten, his teacher took a unique approach. She talked to her mother about setting expectations on the first day of school and was…

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Voice of the Provider – Office Space

April 30, 2025
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| Categories: Voice of the Provider

Voice of the Provider is a collaboration between Brooks Rehabilitation and WorkCompCollege.com and the name defines its purpose. Many stakeholders in work comp do not understand or appreciate all of the various clinical providers that help an injured employee return to and stay at work. Whether recovery from the injury / illness is easy or hard, there are clinicians along the way that utilize their education, expertise and experience to…

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Issues with Impairment Ratings Leading to Disputes

April 29, 2025
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| Categories: CompMed Insights

As an individual who has been dealing with impairment ratings for more than 35 years, it is clear that the original intent was to establish an objective parameter to begin the point for the discussion of the last aspect of indemnity benefits or compensation for the injured employee. Unfortunately, there are problems with this process. However , there are several proactive steps to be taken to ameliorate any issues that…

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The First 24 Hours – What is Claims Triage with AI + HI™

April 25, 2025
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| Categories: The MedLegal Professor

A Foundational Introduction to Triage, AI, and Why This Transformation Matters. This article breaks down exactly how AI triage works in workers’ comp, real-world use cases across stakeholders, ethical guardrails every professional should understand, and why AI + HI™ is the future of our industry. Let’s start by demystifying the concept at the heart of it all: triage. What Is Triage? Triage (pronounced tree-ahzh) is the process of assessing, prioritizing, and…

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AI + HI™ with The MedLegal Professor™:  The First 24 Hours (5-Part Series)

April 24, 2025
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| Categories: The MedLegal Professor

About This Series: Welcome to AI + HI™ with The MedLegal Professor™: The First 24 Hours, a 5-part educational series designed on AI Triage in Workers’ Compensation.  This series explores how AI + HI™ (Artificial Intelligence and Human Intelligence) is reshaping one of the most critical stages in the workers’ compensation process: the first 24 hours after a workplace injury is reported.  This is a beginner-friendly series where I try…

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Behind the Scenes with the Tampa Bay Lightning: Key Lessons in Understanding Our Customers

April 23, 2025
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| Categories: Direct from Deb

As fans, we often see only the excitement of a sporting event: the adrenaline-pumping goals, the roaring crowd, and the intense action on the ice. However, there is a whole world of preparation, hard work, and coordination that takes place behind the scenes. Recently, I had the unique opportunity to go behind the scenes with the Tampa Bay Lightning, and what I experienced was inspiring and thought provoking! Exploring the…

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Temporary Disability Axioms and Commentary

April 22, 2025
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| Categories: Simple Concepts by Bill Zachry

Temporary Disability (TD) is a crucial benefit designed to replace lost wages for injured workers during their recovery period when they cannot return to work due to an industrial injury.  Because many workers live paycheck to paycheck, it is paramount that the TD be paid on a timely and accurate basis.  Paying TD accurately and timely is more complicated than most people realize. Complicating factors include multiple employers, overtime scenarios,…

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Voice of the Injured Worker – From Injury to Recovery: Ivan’s Struggle for Proper Care and Support

April 16, 2025
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| Categories: Voice of the Injured Worker

Background Ivan’s life took an unexpected turn when he was struck by a motorcycle, leaving him unconscious and injured. He suffered a head wound, severe bleeding, and significant trauma to his arms and legs. After spending several days in the hospital, he was discharged, still grappling with intense pain. What followed was a challenging journey through the workers’ compensation system -- marked by setbacks, difficult decisions, and, ultimately, a lifeline…

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Embracing AI: Transforming Workers’ Compensation Claims with Smarter Tools

April 15, 2025
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| Categories: CompMed Insights

It seems there is always a new tool to make handling a workers compensation claim that much easier. Remember when we had cardboard wheels to assess future dates? The newest tool in the chest would appear to be the use of artificial intelligence (AI) and using predictive analytics to aid you in managing that file. We all know that the workers compensation claims file landscape is changing, rules are always…

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ABA TECHSHOW 2025: The Future Is Here But Most of the Industry Isn’t Ready

April 11, 2025
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| Categories: The MedLegal Professor

At ABA TECHSHOW 2025, one truth rang loud and clear: artificial intelligence is no longer a distant concept, it is here, it is functional, and it is reshaping the legal landscape.  Across keynotes, product demos, and panel discussions, AI dominated the conversation. Tools showcased included advanced legal search, contract summarization, litigation forecasting, and automated compliance support. These technologies are not speculative. They are operational, accessible, and capable of delivering measurable…

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