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Author: mpew

AI + HI™ for Major Stakeholders in Claims Triage – How Each Role Benefits From Intelligent, Customized Support

June 5, 2025
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| Categories: The MedLegal Professor

Triage, Tailored for Every Role In workers’ compensation, the first 24 hours after an injury can set the trajectory for everything that follows: treatment, cost, compliance, and recovery. That is why triage matters. But not just any triage. We need a system that understands the nuances of each role involved in the claim. That is where AI + HI™ comes in. This third article explores what happens when smart technology…

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Why Emotional Intelligence Is a Strategic Advantage in Workers’ Compensation

June 4, 2025
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| Categories: Direct from Deb

In the workers' compensation (WC) industry, we often talk about risk, compliance, claims ratios, and outcomes. But beneath those metrics is something far more personal, human emotion. The truth is, every claim represents a person navigating pain, fear, frustration, or even shame. And how we show up in those moments as leaders, professionals, and organizations makes all the difference. That’s where emotional intelligence (EI) comes in. Recently, I had the…

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The Culture War Over Remote Work: Leadership, Generational Perspectives, and the Competitive Edge of Flexibility

June 3, 2025
| 1 Comment
| Categories: Simple Concepts by Bill Zachry

The Freeway's Ghost: A Pragmatist's Reckoning with the Remote Work Revolution For years, California freeways told the story of the American workweek. Monday mornings meant the grind was beginning, and Friday afternoons signaled the great escape. From my office, I had a direct view of the freeway leading through the Central Valley of California to the Sierras and, ultimately, Lake Tahoe. Every Friday after one o'clock in the afternoon, that…

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The Rise of Unproven Medical Claims in Workers’ Compensation

May 27, 2025
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| Categories: CompMed Insights

Challenges to Established Practices In general, workers’ compensation systems will not cover experimental medical procedures or treatments. This is because these procedures have not yet been proven to be safe or effective and therefore may not be considered “reasonable and necessary” medical treatment for a work-related injury or illness. However, with the unfettered access to medical literature, and the use of artificial intelligence platforms, injured employees have decided that this experimental…

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Voice of the Provider – Superman

May 21, 2025
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| Categories: Voice of the Provider

Voice of the Provider is a collaboration between Brooks Rehabilitation and WorkCompCollege.com and the name defines its purpose. Many stakeholders in work comp do not understand or appreciate all of the various clinical providers that help an injured employee return to and stay at work. Whether recovery from the injury / illness is easy or hard, there are clinicians along the way that utilize their education, expertise and experience to…

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The Challenge of Creating Trust in the Workers’ Compensation Medical System

May 20, 2025
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| Categories: Simple Concepts by Bill Zachry

A Crisis of TrustTrust in the medical system has long been a fragile commodity in workers' compensation. Unlike private healthcare, where patients select their providers and develop long-term relationships with physicians, injured workers often find themselves assigned to doctors they do not know and may not trust. This lack of choice, combined with the perception that medical providers serve the interests of employers and insurers rather than the patient, creates…

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Artificial Intelligence, Continuing Education, and the Workers Compensation Professional

May 15, 2025
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| Categories: CompMed Insights

Those who know me understand that my initial formal training was as a Physician’s Assistant. When I attended PA school, the standard of entrance for such training was to utilize those individuals who served as medics during that era’s conflict. These individuals would undergo an intensive 24-month training program and be utilized to provide healthcare in areas with noted shortages. After my training, there was a national certification that required…

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Voice of the Injured Worker – Robert’s Story, When Silence Speaks Louder Than Words

May 13, 2025
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| Categories: Voice of the Injured Worker

For Robert, being injured at work was not just about physical pain — it was the emotional toll of feeling forgotten. After suffering two work-related accidents in just seventeen days, he found himself not only navigating the healthcare system but also coping with an unexpected and painful silence from those he once considered friends and colleagues. With no communication from his employer or healthcare provider, Robert feels completely cut off,…

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What Is Claims Triage, and Why Does It Matter in the First 24 Hours? A Practical Look at AI + HI™ in Early Injury Response

May 12, 2025
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| Categories: The MedLegal Professor

Introduction: The Moment That Shapes Everything In workers’ compensation, the first 24 hours after a workplace injury are not just about filing a claim. They represent a critical window in which clarity, coordination, and compassion determine what happens next. Will care be delayed or delivered on time? Will the worker feel supported or left in the dark? Will mistakes multiply, or will the process be set on the right track?…

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What’s NOT Complicated

May 8, 2025
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| Categories: It's COMPlicated

“It’s complicated” is one of the most repeated phrases heard in workers’ compensation. Whether it is in legislators, employers, judges, medical providers, administrators, or insurance companies, heads nod in agreement when someone says the basic problem is that “it’s complicated.” It does not matter if the issue is about the definition of a compensable injury, definitions of injuries, the right basis for compensation of permanent disability we use the phrase…

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