Voice of the Provider is a collaboration between Brooks Rehabilitation and WorkCompCollege.com and the name defines its purpose. Many stakeholders in work comp do not understand or appreciate all of the various clinical providers that help an injured employee return to and stay at work. Whether recovery from the injury / illness is easy or hard, there are clinicians along the way that utilize their education, expertise and experience to…
A frequent finding on enhanced imaging studies such as MRI is that the radiologist reports change consistent with a tendinitis or at times changes that reflect a tendinosis. Unfortunately, all too often these two very distinct clinical conditions are used interchangeably. This would be an error. Taking note of the differences in these two clinical scenarios would modify the treatment delivered. To begin this discussion, one must understand what a…
In today’s professional world, artificial intelligence tools are already shaping decisions behind the scenes. Licensed professionals across law, medicine, insurance, and beyond are using AI systems, often without full awareness or structured oversight. This article introduces a new national series for licensed professionals who are ready to move from passive use to proactive governance. This is not just a conversation about AI. It is about your license, your ethics, and…
I cherish intentional time with my family. Whether it’s a quiet weekend at home or a thoughtfully planned getaway, time together grounds me. It fills my cup and reminds me of what truly matters. This year, I had the blessing of celebrating my wedding anniversary and Mother’s Day on the same weekend. I planned a relaxing beach weekend, especially after coming out of a very busy but productive season in…
As a claims adjuster, I used to think that if I got the injured worker to show up for their medical appointments and if they followed the doctor's orders (at least most of the time), they were doing what they were supposed to and that they would recover and return to work. I never thought of physical therapy and what happened there. That activity was below my radar as a…
Delays in surgery approvals and benefit confusion can stall recovery. Here’s how employers and carriers can take proactive steps to keep the process moving and support healing. Transitional duty assignments often provide injured workers with structure, motivation, and a sense of momentum in their recovery. For Mohsen, the assignment has been a step in the right direction, but his experience also highlights key breakdowns that can slow progress and cause…
Introduction: Alcohol and Workers’ Compensation I came across an interesting article today regarding alcohol consumption and the compensability of a workers’ compensation claim. It was noted that a commercial driver crashed his truck after downing several beers. A judge in Delaware ruled that this act alone established that the injured driver was not entitled to a workers’ compensation claim. Legal Misstep by the Delaware Industrial Accident Board What is interesting…
Voice of the Provider is a collaboration between Brooks Rehabilitation and WorkCompCollege.com and the name defines its purpose. Many stakeholders in work comp do not understand or appreciate all of the various clinical providers that help an injured employee return to and stay at work. Whether recovery from the injury / illness is easy or hard, there are clinicians along the way that utilize their education, expertise and experience to…
Eeyore, the gray and gloomy donkey from Winnie the Pooh, is famous for his pessimistic outlook: "I miss my tail," "It was a nice tail," and "Sure would be nice to have it back." He always sees what's missing, what could go wrong, or what already has. In a world filled with more energetic (and charismatic) characters, Eeyore remains part of the team—sometimes overlooked but always consistent. In the workplace,…
A Smarter Start, A More Ethical Future We have explored what it means to triage a claim with intelligence and integrity. Now, it is time to move from understanding to action. This final article invites you to lead with intention — to build triage systems that educate your team, empower their decision-making, and elevate the standard of care across every claim. To Educate Is to Clarify When people understand how…
