Injured Worker Engagement in Medical Treatment
During my early career as a claims adjuster, the industry was focused almost exclusively on providing prompt, accurate indemnity benefits to injured workers. Success was measured by speed and accuracy in benefits provision, with little emphasis on the worker’s psycho-social needs or the long-term recovery journey. Over time, however, the industry evolved toward a model of “advocacy,” prioritizing quality medical care to improve outcomes and reduce claim costs. This shift…
