In last week’s blog, I wrote about the claims strategy of empathy as a recap from the WCI conference. Just a few days later, I was sitting in a room at the Georgia State Board of Workers’ Compensation conference listening to two experts make that idea tangible. The session was titled “When Life Is Not a Beach.” It featured Josh Schuette of Brooks Rehabilitation and Scott Hoskins of Shamrock Prosthetics.…
It took two and a half years before anyone asked Becky Curtis what she wanted to do for work. Not what her injury was. Not what her restrictions were. What she wanted to do. That single fact is why I'm writing this. I introduced the benefits of a biopsychosocial rather than biomedical treatment model in 2010, before most people in work comp had heard the term. In fact, most early…
One of the biggest misconceptions in workers' compensation is that injured workers lose trust when something goes wrong. A claim is denied A treatment request is delayed A utilization review doesn't go their way An independent medical examination reaches an unexpected conclusion Those events certainly can damage trust. But in my experience, distrust usually begins much earlier. It often begins before the first potentially negative decision is ever made. An…
One of my favorite sessions at the California Coalition on Workers' Compensation (CCWC) annual conference had an incredibly long title: "Best Practices Californians Can Learn from Other States to Find Solutions for Cost Containment, AI Adaptation, and More." Thankfully, the conversation itself was much more concise than the title. More importantly, it offered a perspective that extends well beyond California. The panel included Stuart Colburn, Esq. (Downs & Stanford, P.C.),…
One of the sessions I looked forward to at the California Coalition on Workers' Compensation (CCWC) Annual Conference was presented by Dr. Tyrone Spears (City of Los Angeles) and Stephen Peacock (Safety National): "Are You Ready for a Workers' Comp Catastrophe?" The title immediately grabs your attention, which is one reason why the room was full. Most of us don't like thinking about catastrophic claims. They are, by definition, rare…
At this year's Southern Association of Workers' Compensation Administrators (SAWCA) Annual Convention, one theme surfaced repeatedly across multiple sessions: access to care. It wasn't discussed simply as a healthcare issue or a reimbursement issue. It was presented as one of the defining challenges facing the future of workers' compensation itself, and its implications were discussed from multiple perspectives throughout the week. The theme was top of mind at the event’s…
Imagine walking into a clothing store and being told there is only one size available. It doesn't matter whether you're tall or short, narrow or wide. Athletic or not. Male or female. Everyone gets the same shirt. Most of us would immediately recognize the flaw in that approach. Yet when it comes to professional education, we do it all the time. Organizations spend significant amounts of money on training programs…
If you had told me fifteen years ago that opioid prescribing would eventually become one of the defining healthcare issues of a generation, I would have believed you. If you had told me that we would spend more than a decade collecting mountains of data, implementing formularies, changing prescribing guidelines, introducing prescription monitoring programs, restricting access, educating physicians, and dramatically reducing opioid utilization, I would have believed that too. I…
There was a time when earning a professional credential meant something very specific. It meant you had invested time, demonstrated competence, and met established standards. It meant you had proven a level of mastery that distinguished you from others in your field. The credential itself wasn't valuable because of the paper it was printed on. It was valuable because people trusted what it represented, the combination of its credibility and…
If you've spent any time in workers' compensation, you've probably attended a conference or training program that looked successful on paper. The room was full. The instructors were engaging. The PowerPoint slides had graphs and graphics. I’ve seen, from the stage, attendees nod in agreement and take notes. Everyone left feeling like they learned something, and the instructors felt like they made a difference. Then Monday arrived, and very little…
