Applying Emotional Intelligence in Claims Management

Presenters:

Course Summary:

This course explores the vital role of Emotional Intelligence (EI) in the claims management process, emphasizing how it enhances communication, decision-making, and conflict resolution. Participants will gain an understanding of EI’s core components—self-awareness, self-management, social awareness, and relationship management—and how these skills contribute to more effective claimant interactions.

Through engaging discussions, real-world case studies, and interactive polls, attendees will learn practical strategies for applying EI in challenging claims situations. Key topics include mindfulness, emotional regulation, empathetic listening, and trust-building. By the end of the session, participants will be equipped with actionable techniques to humanize the claims experience, navigate difficult conversations, and foster positive outcomes for all stakeholders.

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