Applying Emotional Intelligence in Claims Management

Presenters:

Course Summary:

This course explores the vital role of Emotional Intelligence (EI) in the claims management process, emphasizing how it enhances communication, decision-making, and conflict resolution. Participants will gain an understanding of EI’s core components—self-awareness, self-management, social awareness, and relationship management—and how these skills contribute to more effective claimant interactions.

Through engaging discussions, real-world case studies, and interactive polls, attendees will learn practical strategies for applying EI in challenging claims situations. Key topics include mindfulness, emotional regulation, empathetic listening, and trust-building. By the end of the session, participants will be equipped with actionable techniques to humanize the claims experience, navigate difficult conversations, and foster positive outcomes for all stakeholders.

You may watch the Replay of this webinar Here.