Computer Lab: Inside Microsoft Copilot – Tools for Claims, Communication & Compliance

Welcome back to class, classmates! Today, we are heading into Computer Lab where your everyday Microsoft tools suddenly gain superpowers. These superpowers help you and your workflow become brighter, faster, and more dynamic than ever before. Microsoft Copilot has quietly woven itself into the apps you use every day, and understanding what it can really do is a game changer for anyone in workers’ compensation. While ChatGPT often gets the…

Read More

Study Hall: What ChatGPT Can Really Do

Welcome back to class, classmates! Today we are stepping into Study Hall, which means we get to explore, experiment, and expand what we think is possible with AI in our daily work. This class is all about discovering the full range of ChatGPT’s capabilities because most people still use generative AI like it’s 2022 even though the tools have radically evolved. And if you have yet to explore these tools,…

Read More

Philosophy Class: The Road to Artificial General Intelligence

Welcome back to class, classmates! This semester, we made our way through tools, strategy, and systems, and now we arrived at Philosophy Class. This class is where we ask the big questions: not just what AI can do, but what it means. Artificial Intelligence has grown from an experiment to an ecosystem, and the next frontier is what many are calling Artificial General Intelligence (AGI). AGI is a world where machines think, plan, and…

Read More

Business Strategy Class: Generative AI and the Workforce of Tomorrow

Welcome back to class, classmates! We explored how AI supports individuals, strengthens organizations, and shapes culture. Now, time to talk about its most powerful influence yet: the workforce itself. In this week’s Business Strategy Class, we are stepping into the boardroom to examine how generative AI is reshaping careers, skill sets, and the future of work. Change is here, and while that can feel uncertain, it is also deeply exciting! The question…

Read More

Macroeconomics Class: Scaling AI Across the Organization

Welcome back to class, classmates! Last week, we explored how AI can elevate your individual role. These are what we consider those “micro” improvements that free up time and sharpen focus. This week, we are taking the next big step into Macroeconomics Class, where we explore how to scale those wins across an entire organization. In workers’ compensation, this means designing systems that are more efficient, compliant, and compassionate. By operating…

Read More

Economics Class: Implementing AI for Efficiency, Savings, and Smarter Spend

Welcome back to class, classmates! We studied ethics, reasoning, and deep research. Now I welcome you to Economics Class, where we talk about what everyone secretly loves to measure: time and money. In workers’ compensation, both are precious resources. We are always looking for ways to streamline processes, reduce costs, and improve outcomes. We don’t do this just for efficiency’s sake, we do this so we can spend more time where…

Read More

History Class: Deep Research in Claims & Medical Management

Welcome back to class, friends! We have been sharpening our pencils, building our libraries, and experimenting in the lab. Now, it is time to head into History Class. History is where we dig deeper, uncover sources, and learn from the wisdom already written. In the world of AI, this lesson is about Deep Research, one of the newest and most powerful capabilities that turns curiosity into actionable insight. And just like…

Read More

Civics Class: Ethics, Privacy, and Guardrails in AI for Workers’ Compensation

Welcome back to class, classmates! We are mid-way through the semester and at this point, we have handled math, lab work, revisited English class, and even a trip to the library. Now, time for Civics Class. Civics is where we talk about rules, responsibilities, and what it means to be a good digital citizen in this brave new world of AI. Just like in workers’ compensation, ethics is a foundational…

Read More

Math Class: Reasoning Models for Real-World Decisions in Workers’ Compensation

Welcome back to class, friends! Sharpen those pencils and grab your calculators. Today we are heading into Math Class. In workers’ compensation, so much of our world is built on logic, planning, and pattern recognition. From setting reserves to structuring return-to-work plans, success comes down to how we connect data and human insight. This week, we are talking about reasoning models, the next evolution in AI tools designed to “think” before…

Read More

Science Lab: Custom GPTs for Workers’ Comp Programs

Welcome back, classmates! Last week we spent our time in the library, learning how to organize prompts into a prompt library using the SCORE framework. Libraries make our lives easier because they keep resources consistent, efficient, and shareable. This is great and also…what if you find yourself using the same cluster of prompts over and over again, each time adding the same background information? It’s time to get more efficient.…

Read More

', width: 300, height: 300, position: 'bottom-left', offsetX: 20, offsetY: 20, toggleIcon: '💬', toggleSize: 60, zIndex: 9999, startOpen: false };