Webinar – Applying Emotional Intelligence in Claims Management
Thursday, May 22, 2025 @ 1:00 PM Eastern Presenters: Course Summary: This course explores the vital role of Emotional Intelligence (EI) in the claims management process, emphasizing how it enhances communication, decision-making, and conflict resolution. Participants will gain an understanding of EI’s core components—self-awareness, self-management, social awareness, and relationship management—and how these skills contribute to more effective claimant interactions. Through engaging discussions, real-world case studies, and interactive polls, attendees will…